Heat Add-on Modules

The following modules may be added to your HEAT system to provide greater functionality and value. Check with each module to see which HEAT products it is compatible with.

	HEAT® Asset Tracker — delivers significant IT savings by managing hardware, software and non-scannable asset throughout their lifecycles. Click here for information.
	iHEAT - Provides technicians remote access to HEAT or HEAT PowerDesk over either network connections or dial-up access with no additional plug-ins required. Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity. Included with HEAT 6.4, available for HEAT PowerDesk. Click here for information.
	HEAT® Self Service™ – Installed on your server, HEAT Self Service allows employees and/or customers to log issues and answer their own questions without calling the service and support center; reducing call volume, boosting customer satisfaction and providing realised call center savings. HEAT Self Service can reduce service desk calls up to 15%. Click here for information.
	KNOWLIX™ — Knowledge management products that can save up to 30% off service and support center budgets by reducing training costs, unnecessary escalations, and call lengths. Click here for information.