| Heat
PowerDesk |
Entry
Level Helpdesk Automation
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HEAT®
PowerDeskTM is an entry-level service and support automation
solution designed specifically for growing businesses.
Based
on the award-winning HEAT® software, PowerDesk provides
the specific features and functionality required by developing
organisations.
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Key
Features
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Auto
Tasking - Group and perform several tasks with a single
keystroke (i.e. sending e-mails, printing work orders, launching
other applications). |
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Quick
Features - Quick Calls, Quick Assignments and Quick Journals:
Define simple, repetitive tasks - accessible with a single click.
Quickly copy critical information from one call to another.
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HEAT
Answer Wizard™ — Provides easy selection from
more than 200 predefined reports, which provide answers to key
business questions. |
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Automatic
Ticket Generator (ATG) - Auto Ticket Generator automatically
creates new call tickets and updates existing call tickets via
a variety of sources, including MAPI (i.e. Outlook, GroupWise,
etc.) and POP/SMTP. Additionally, Auto Ticket Generator can
automatically respond to requests for call ticket information
and status |
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HEATBoard
Linked Calls - Save time and work by allowing multiple calls
to be linked to an issue, updated and closed automatically.
Callers can be automatically informed that their issue is being
addressed. |
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Comprehensive
Reporting Tools - PowerDesk comes with Answer WizardTM
which provides convenient pre-defined reports and a "consultant-in-a-box"
to help you ask the right questions and get the right answers.
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24/7
Technical Support - Web-based tool for support technicians
that includes access to FAQ's, 'How to' and 'How can I' searches,
self-help/self-healing tools, the ability to post questions
to the user community, and gain access to technical white papers.
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Scalable
Solution - PowerDesk is totally compatible with HEAT service
and support software - As your company and functionality requirements
grow, so does your support operation. |
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Excellent
HEAT Support - FrontRange Solutions customer service and
support has been rated excellent by META Group, Inc., a leading
IT analyst. |
The
following modules may be added to HEAT PowerDesk to provide even
greater value:
HEAT®
Self Service - Installed on your server, HEAT Self Service allows
employees and/or customers to log issues and answer their own questions
without calling the support center; reducing call volume, boosting
customer satisfaction and providing realised call center savings.
Click here for information.
iHEAT
- Provides technicians remote access to HEAT or HEAT PowerDesk over
either network connections or dial-up access with no additional
plug-ins required. Enables 24/7 remote access to core HEAT functionality,
allowing technicians greater mobility and productivity. Included
with HEAT 6.4, available for HEAT PowerDesk. Click
here for information.
GoldMine®
Sales and Marketing - This integration provides a complete customer
relationship management tool, allowing you to create powerful and
targeted marketing campaigns, automate sales reports and resolve
customer issues rapidly. Click here
for information.
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